Hello all from Incom Gaming.
So we have been busy all through lockdown, and for that we would like to thank all our customers, local, new and from distant lands.
Unless you have gone real dark, the Government recently announced new guidelines to reduce the lockdown – THE biggest one to effect INCOM GAMING is stating that non-essential shops could re-open from Monday 15th June, subject to assessing and taking steps to manage the risks of COVID-19 in the workplace.
We have reviewed the guidance from the Government – in particular the document entitled “Working safely during coronavirus (COVID-19) in shops and branches”.
INCOM GAMING store will be re opening at midday on Monday 15th June, and moving forward will be open:
- Mondays 12pm-5pm
- Fridays 12pm-4pm
- Saturdays 11am-4pm
We feel it is safe for Maximum of 4 customers to be in the store at a time, allowing for 2m social distancing. Additional this we have created a waiting zone in the gaming area of an additional 2 customers, that can enter (if customer numbers permit) and wait before browsing the shelves. A hand sanitzer station has been mounted at the door for customers to use on entry and exit. Also we have signs on the outside indicating 2m social distancing whilst waiting to enter.
Please all respect and follow these rules for the safety yourselves, and Incom staff.
This next part is important:
If you or someone you have been in recent contact with is displaying COVID-19 symptoms, feeling unwell or in a high-risk category, DO NOT come into the store for everyone's safety. Please continue to follow the advised guidance for self-isolating.
So with the shop re opening we are having to make some changes to how we have been operating through these difficult times, we no longer will be offering FREE delivery in Cheltenham & Gloucester for orders. BUT we will be offering some amended and new services:
- Shipping for orders is still continuing. Please select relevant option at checkout.
- Click & collect is available when store is open, you will be emailed when your order is ready (please do not come down for your order until it has been picked/released and you have been notified).
- Cheltenham Warchiefs & GTGC deliveries to club is currently suspended, unless you get in contact with them service providers to arrange for them to deliver your items.
For those unable to visit shop, through self isolation, shielding etc, we will still be offering a local delivery service as well as the shipping option above, but local deliveries will now be:
- £2 for Cheltenham (Blue area)
- £3 for Bishops Cleeve, Brockworth to Hucclecote, Longford - Churchdown (Pink Area)
Paying for Postage will mean your order will be dispatched when ready, selecting local delivery will mean we will get to you at some point in the week. You will be notified the day we are delivering to you. If you have selected postage and we feel your order will arrive faster as we are delivering in your area, we will deliver your parcel in place of shipping. (No refund on shipping, you after all will be getting a faster service, maybe even someday)
We thank your for your understanding and support.
Moving forward, at this time there is obviously no in-store gaming or organised events. We no information on when this will be allowed. As long as there is a 2m social distancing in effect, we cannot safely allow customers to play games in store. Trust us, when it it deemed safe we will open up the tables for play again.